What does VAG mean?
VAG [Acronym] - Volkswagen Auto Group is the umbrella term for all vehicle makes under the Volkswagen group including Volkswagen, Audi, Skoda, SEAT, Lamborghini, and Bentley.
Do you offer parts for makes outside of VAG?
We specialise in VAG aftermarket and genuine parts. However, we also offer styling and performance parts for other makes including BMW, Toyota, Subaru and Hyundai.
How long have you guys been operating for?
We've been operating since the start of 2019 (nearly 6 years now). We've shipped over 10,000 orders to happy customers in Australia and around the globe.
Where do you ship products from?
We ship primarily from our headquarters based in Sydney and Melbourne. Products on backorder are first shipped to our warehouse before being sent to customers. Some items may be shipped directly from our suppliers.
Do you offer pickup?
No, we don’t offer pickup. All orders are checked, packed, and shipped directly from our warehouse to your front doorstep. All shipments are insured in case of damage or loss.
Do you ship internationally?
Yes, we do. For international orders, please email Info@vaggarage.com.au for assistance. Rates may vary depending on location and product size.
Do you make your own products?
No, we don’t manufacture any products in Australia. We operate as a car parts supplier and dealer for genuine and aftermarket performance brands.
What's the quality like for your aftermarket products?
We’ve tested and refined our catalogue over the years, working only with trusted suppliers. If a product has fitment or manufacturing defects, we’ll issue a replacement or refund.
How is the fitment for your spoilers?
All our spoilers provide good fitment when installed correctly. We recommend professional installation for best results.
Do you offer installation services or have a physical shop?
No, we don’t have a physical shop or workshop. However, we can recommend trusted workshops experienced with our parts. Our business operates fully online from Sydney.
How would I install the parts once I get them?
We encourage all customers to enjoy the DIY process — it’s a fun way to learn about your car! Otherwise, any workshop familiar with European vehicles can assist with professional installation.
Are your products drop-shipped?
Some large or bulky aero kits are shipped directly from suppliers to reduce costs. If a product is drop-shipped, it will be clearly stated in the product description.
Do you offer exchanges or refunds?
Yes, depending on the situation. We aim for every customer to be satisfied. See our Returns Policy page for more details.
Where can I track my order?
You can track your order using the ‘Track My Order’ tab under the Home menu.
I still haven't received my part...
Please send us an email at Info@vaggarage.com.au and we’ll look into it right away.
I've changed my mind and would like to return a part.
Email us to arrange the return. A 10% restocking fee applies, and the item must be unused and in re-sellable condition. Returns must be initiated within 2 days of delivery and received within 14 days of order date.
Do you offer sponsorships or ambassador programs?
We occasionally work with ambassadors who share our passion. At the moment, new sponsorships are limited — but feel free to reach out if you’re interested in future opportunities.
Do you have Instagram or Facebook?
Yes! Follow us on Instagram @VAG_GARAGE_AU and Facebook VAG GARAGE AUSTRALIA. You’ll find our social links at the bottom of the homepage.
Where can I leave feedback or reviews?
We’d love to hear from you! Share your install photos or leave a Google review by searching “VAG Garage Australia” on Google Maps.
What types of performance parts do you sell?
We offer a wide range of upgrades including exhaust systems, ECU tuning, suspension kits, and more — all designed to enhance your vehicle’s performance safely.
Is ECU tuning safe for my car?
Yes. Our IE tunes are extensively tested to optimise performance while keeping within safe operating limits.