By accessing or using our website at https://www.vaggarage.com.au, you agree to be bound by the terms and conditions outlined below, as well as all applicable local, state, and international laws and regulations. If you do not agree with these terms, you are prohibited from accessing or using this site. All materials on this website are protected by applicable copyright and trademark laws.
1. Orders and Payment
All orders must be placed via our official website or through invoice, as provided via email or social media correspondence. Orders will not be processed or dispatched until full payment is received and cleared.
Accepted payment methods include PayPal and Bank Transfer. If an incorrect order is placed, please contact us within 1–3 business days from the date of purchase.
2. Pricing Policy
Prices displayed on our website and during the checkout process are subject to change without prior notice. We reserve the right to adjust prices or cancel orders in the following circumstances:
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Errors in advertised pricing
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Incorrect discount application to non-eligible products
3. Shipping & Handling
Orders are typically processed within 1–2 business days (excluding weekends and public holidays). Delivery times vary by location, with most orders arriving within 3–5 business days.
Please note:
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Not all products are stocked locally; some items may be shipped directly from third-party suppliers.
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Estimated delivery dates are not guaranteed, especially for backordered or out-of-stock items.
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VAG Garage Australia PTY LTD is not responsible for courier delays.
All parcels undergo quality checks and are securely packed before dispatch. If your order arrives damaged or incorrect, you must notify us within 24 hours of delivery. Claims made outside of this window may not be accepted. All shipping claims are subject to the carrier's terms and approval.
4. Warranty
All products sold by VAG Garage Australia PTY LTD are subject to the warranty policies of their respective manufacturers.
We do not provide warranty coverage for:
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Misuse, improper handling, or unauthorised modifications
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Wear and tear from normal use
Should a warranty claim be initiated, we will assist in facilitating the process with the manufacturer. However, the approval of the claim and any replacement is at the sole discretion of the manufacturer. The customer is responsible for all shipping and handling costs related to warranty claims. Please read 'Warranty Policy'.
5. Product Usage and Compliance
All products are intended for off-road or motorsport use unless stated otherwise. Some parts may not be legal for use on public roads and highways. It is your responsibility to ensure compliance with your local laws and regulations before purchasing and installing any products.
We strongly recommend professional installation for all components. VAG Garage Australia PTY LTD is not liable for any damage or loss resulting from improper installation or misuse.
6. Liability Disclaimer
VAG Garage Australia PTY LTD accepts no responsibility for damage, injury, or environmental harm resulting from the installation or use of performance parts purchased from our store. Use of high-performance components may alter vehicle characteristics and involve increased risk.
The buyer assumes all responsibility for:
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Ensuring correct and lawful use
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Potential consequences of modifications, including vehicle failure, personal injury, or property damage
By purchasing from us, you acknowledge and accept full liability for any risks associated with product use and vehicle modification.
7. Defamation
VAG Garage Australia PTY LTD reserves the right to take legal action under Australian law in cases of defamatory conduct. Defamation includes making false statements—either written or spoken—that damage the business’s reputation.
Evidence of defamation (including online publications, comments, or social media posts) will be documented and may result in legal proceedings without prior warning.
8. Fraudulent Transactions & Chargebacks
VAG Garage Australia PTY LTD takes fraud and chargeback abuse seriously. Any fraudulent activity, including the intentional filing of false chargebacks, will be reported to the appropriate authorities, including local law enforcement, financial institutions, and cybersecurity agencies.
We maintain detailed records and reserve the right to pursue legal action against individuals who attempt to commit payment fraud or chargeback scams. This includes recovering financial losses and reporting such behavior under relevant provisions of Australian criminal and civil law.
If an order is flagged as potentially fraudulent, we may request identity and payment verification to proceed with the transaction. Failure to respond or provide sufficient documentation may result in immediate order cancellation. Refunds for suspected fraudulent orders are not guaranteed and are reviewed on a case-by-case basis.
Under Section 192E of the Crimes Act 1900 (NSW), fraud may involve:
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Unlawful appropriation of another person’s property
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Gaining financial advantage through deception
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Intentionally causing financial loss to another
Penalties for fraud include fines and imprisonment of up to five (5) years.
9. Returns Policy
All sales made through VAG Garage Australia PTY LTD are considered final. Returns are accepted strictly at our discretion and under the following conditions:
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You must contact us within 7 days of receiving your order to request a return.
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Returned products must be unused, in original packaging, and in resalable condition.
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Returns are not accepted for:
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Change of mind
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Incorrect purchases
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Finding a better price elsewhere
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Ordering by mistake
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If your return request is approved, we may offer a store credit or partial refund (less restocking fees where applicable), subject to inspection of the returned product. Read our full returns policy under 'Returns Policy'.