SHIPPING & RETURNS POLICY

1. Eligibility requirements 

Purchases and online transactions from VAG Garage Australia Pty Ltd are considered final. Returns/cancellations are accepted only at our discretion, and subject to approval by our team. Approved returns/cancellations must meet the following criteria:

Criteria for returns:

• Product is unused, uninstalled, and in original packaging.

• Return request is submitted within 3 days of receiving the item.

• A return form is completed, included and tracking provided within 7 days of receiving the item(s).

• If you do not meet the criteria timeframe your return request will be denied and the parcel will be returned back to the sender. 

Criteria for cancellations:

• The order must NOT have been dispatched yet to the customer if in stock or to our warehouse if on backorder. 

• If the order has been dispatched, restocking and return shipping fees will be applicable. Please see 'Restocking Fees' & 'Return Shipping Responsibility'.

• If the order was placed due to a change of mind, mistake, not reading availability correct, finding another retailer, restocking fees apply or a full refund in store credit. Please read Change-of-Mind / Order Cancellation. 

Please email info@vaggarage.com.au for any return requests. All returns must be initiated by the original purchaser (with matching name on the order receipt). Shipping fees and restocking fees will be charged on all returns. 

2. Change-of-Mind / Order Cancellation

Due to our automatic systems, refunds cannot be guaranteed once an order is placed, even if it's immediate. Once a transaction has been made it is usually immediately sent to the next party/team responsible for immediate processing. Under Australian Consumer Law businesses are entitled to NOT offer a cancellation or refund due to the below reasons: 

• Change-of-mind

• Incorrect purchases

• Finding a better price elsewhere

• Order placed by mistake

Providing a full refund will be up to our discretion and if not deemed a valid reason due to above reasons. We are be able to provide a store credit instead. If a product is on backorder and noted as such, cancelling the order will incur a 10-15% restocking fee if the part has already been despatched and not stocked regularly. 

3. Restocking Fees

Restocking fees apply to all approved returns and vary depending on the nature of the item:

• A 10% restocking fee applies to products we regularly keep in stock.

• A 15% restocking fee applies to special-order items or products not typically stocked, including those ordered specifically due to a backorder.

Restocking fees are applied to cover administrative handling, inspection, repackaging, and other associated costs incurred during the return process. We may waive the restocking fee if the return is offered as store credit or exchange.

4. Incorrect Items Received / Incorrect Items Ordered

If you receive an incorrect part due to our error, we will provide a return label and send the correct item AFTER the original part is returned with a slight discount out of goodwill. 

If you ordered the wrong item, notify us immediately before it has been dispatched. Return shipping and restocking fees may apply please see 'Restocking Fees'. 

If you have ordered an incorrect item you will ONLY be eligible for an exchange or store credit.

The buyer is responsible for all shipping charges (domestic or international).

5. Return Shipping Responsibility

The buyer is responsible for all return shipping costs, including:

• Change-of-mind or incorrect purchase returns

• International or supplier-direct returns (which may cost more than flat rate shipping)

Shipping fees are non-refundable, even if embedded in the item price.

6. Shipping Costs & Rural/International Surcharges

Shipping fees are applied at checkout and are subject to change if:

1. An incorrect shipping fee was auto-generated

2. The courier charges a rural or international surcharge

3. Items are bulky and require reclassification to a courier service

We use Australia Post for small items and couriers for larger goods (e.g. intake systems, downpipes). Selecting Express Post at checkout applies only to eligible items.

7. Refund Deductions & Payment Fees

Some refunds incur deductions due to third-party transaction fees:

• BNPL (Afterpay/Klarna): up to 6% fee

• Credit Card refunds: up to 3.5% fee

These are passed on from our payment providers and not retained by us.

8. Returns/Cancellations Processing Time

The refund should be processed within 3-5 business days after the item has been returned and inspected. Refunds will not be issued until inspection is complete. The refund amount will vary depending on restocking fees, bank charges and shipping fees.

Store credit for cancellations will be issued in the form of a code that can be applied at checkout within 3-5 days of lodging and completing the form within the cancellation request. 

9. Installation Damage & Liability / Incorrect Fitment

Car modifications and aftermarket parts installation will void your warranty. We are NOT liable for:

• Parts damaged due to incorrect installation

• Products fitted without a qualified mechanic or installer

• Incorrect application of products to unsuitable vehicles

It is your responsibility to confirm compatibility before purchase. Contact us prior to ordering. Other forms of liability including illegal use of performance parts on legal roads, damage to other vehicles are within the responsibility of the consumer and buyer. Please read 'Liability Disclaimer' under Terms and Conditions. 

10. Transit Damage / Lost Parcels / Signature on Delivery

If your item arrives damaged in transit, take a photo of the box immediately. Provide the following:

• Clear photos/videos of the damage and packaging during opening of the box.

• Taken during the opening procedure to prove that it was indeed damaged during transport and NOT installation. 

• Your order number and delivery date.

If your parcel is lost or stolen, our liability is limited to $100 AUD unless signature on delivery was selected. We recommend requesting signatures on all high-value items. If theft is suspected, report it to your local police.