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SHIPPING / RETURNS POLICY

Purchases from us here are final, and as such returns are agreed to solely at the discretion of the VAG Garage Australia PTY LTD. If an agreement is made, the product must be unused, and in its original condition. Request for refund/exchanges should be strictly made within a 7 day period from date the product was received.

If you have an issue with your product please email our customer service team at info@vaggarage.com.au so we can help resolve your matters. 

Shipping Costs

Shipping costs are charged to all products that are listed within our website. Shipping costs may include additions when products are combined. All shipping cost are subject to change if the incorrect shipping fee has been generated on the website.

Returns processing times and method

Refunds are only be processed once the product has been returned and inspected by the management team within 7 business days. We do not allow returns of change of circumstances or change of mind. Returns of financial amount is depending on the payment provider; usually 5 business days. 

Shipping costs associated with returns

Shipping costs for returns/exchanges are the buyer’s responsibility. Upon receipt of the product, and agreement from the VAG Garage Australia management team that the product is in original condition (as outlined above). Shipping costs are usually not refunded with returns.

Additional charges and fees associated with returns

Depending on your payment method, there will be small deductions made due to transactional fees with third-party payment provider. 

We cannot guarantee a 100% refund with BNPL and credit card payment options. BNPL and credit card payment refund options will deduct a total of 6% and 3.5% respectively. 

Incorrect applications associated with returns 

All of our products are designed and tested to fit with the OEM body/coachwork, as outlined in the product descriptions. Refunds/exchanges will not be granted for incorrect application of one of our products. If unsure whether a product will fit your car, please contact us directly prior to finalising your purchase.