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RETURNS POLICY

Purchases from us here are final, and as such returns are agreed to solely at the discretion of the VAG Garage Australia Pty Ltd. If an agreement is made, the product must be unused, and in its original condition. Request for refund/exchanges should be made within a 7 day period from date the product was received.

If you have an issue with your product please email our customer service team at info@vaggarage.com.au so we can help resolve your matters. 

Returns processing times and method

Refunds are only be processed once the product has been returned and inspected by the management team within 7 business days. Returns of financial amount is depending on the payment provider; usually 5 business days. 

Shipping costs associated with returns

Shipping costs for returns/exchanges are the buyer’s responsibility. Upon receipt of the product, and agreement from the VAG Garage Australia management team that the product is in original condition (as outlined above), a refund of shipping charges may be included as part of the agreed terms.

Additional charges and fees associated with returns

Depending on your payment method, there will be small deductions made due to transactional fees with third-party payment provider. 

We cannot guarantee a 100% refund with Afterpay and credit card payment options. Afterpay and credit card payment refund options will deduct a total of 6% and 2% respectively. 

Restocking fees associated with undamaged products

Additional restocking fees may apply to your product, please email us for more information if that applies. Restocking fees of 10% may apply associated with undamaged products.  

 

Incorrect applications associated with returns 

All of our products are designed and tested to fit with the OEM body/coachwork, as outlined in the product descriptions. Refunds/exchanges will not be granted for incorrect application of one of our products. If unsure whether a product will fit your car, please contact us directly prior to finalising your purchase. 

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